Dear Samsung CEO
there has been a lot of time wasted but i have not hear any refund from your side. you send your engineer two times, who also agree that the laptop has manufacturing defects, i’m enclosing herewith his statement along with his signature. NOW WILL YOU PLEASE REFUND ME AS YOUR OWN REPRESENTATIVE AGREES THAT THE PRODUCT YOU SOLD ME IS NOTHING BUT A MANUFACTURING DEFECT.
Your loyal but UNSATISFIED CUSTOMER
PS: Reply is expected.